Return & Refund Policy

Last Updated: October 22, 2026

CarioAudit provides digital vehicle-history report services. Because digital services can be generated or made available shortly after purchase, refund eligibility is reviewed based on the circumstances of the order.

30-Day Request Window

Please submit a refund request within 30 days of the purchase date. Submitting a request within 30 days does not automatically guarantee approval; the request is reviewed under the eligibility criteria below and applicable law.

Examples of Requests We Can Review

• A duplicate charge for the same order.
• A verified technical error that prevented the purchased report from being generated or made accessible.
• A materially incorrect package fulfillment caused by our system or order processing.
• Another issue where a refund is required by applicable consumer law.

Situations That Are Generally Not Refundable

• The report was successfully generated or made available and the customer simply changed their mind.
• The customer entered an incorrect VIN and the report was generated for that VIN.
• A vehicle has limited, clean, or no adverse records in available databases.
• A particular record type is unavailable because it was not reported by a third-party source, jurisdiction, insurer, agency, auction, repair facility, or other data contributor.

These limitations do not override rights that cannot legally be excluded.

How to Request a Refund

Email info@carioaudit.com and include your Shopify order number, the VIN used, and a short explanation of the issue. We may request additional information reasonably necessary to investigate the request.

Approved Refunds

Approved refunds are generally returned to the original payment method. The time for funds to appear depends on the bank, card issuer, or payment provider.

Charge Errors

If you believe you were charged incorrectly, contact us promptly so we can investigate the transaction and attempt to resolve the issue.