Frequently Asked Questions

What is a VIN?

A VIN is the unique 17-character vehicle identification number assigned to a vehicle. VINs do not use the letters I, O, or Q.

What information can a CarioAudit report contain?

Depending on source availability, a report may contain vehicle specifications, title records, safety ratings, recall and defect information, market-value indicators, problem checks, ownership-cost information, equipment details, theft and accident indicators, salvage and auction records, and flood or fire damage indicators.

Does every vehicle have every record type?

No. Data varies by VIN, jurisdiction and participating source. Missing information does not prove that an event never occurred.

Does a clean report guarantee the vehicle is problem-free?

No. A report is an informational research tool and should not replace a professional inspection, test drive, title verification, lien check, or other due diligence appropriate to the transaction.

How do I purchase?

Enter a valid VIN, select Basic, Standard, or Premium, and complete checkout through the payment methods shown by Shopify.

Why is my VIN required?

The VIN identifies the specific vehicle and is attached to the report package in your order so the request can be fulfilled accurately.

Can I request a refund?

Refund requests are reviewed under our published Return & Refund Policy. Contact us within the stated request window with your order number and VIN.

How do I contact support?

Email info@carioaudit.com or call +1 (208) 279-2803.